SHIPPING & PAYMENT
GENERAL SHIPPING RULES:
1) All orders placed post 5:00 pm will be processed for dispatch within 24 hours and will be delivered as per given timelines.
2) All orders which are placed/booked post 5:00 pm on Saturday will be automatically processed for dispatch in the evening of the next working day.
3) We do not offer any courier services on Sundays or on any Government Holidays.
4) Due to the nature of our products, we have restricted dispatch timelines.
5) We try to dispatch and deliver our orders within the promised timelines, however, there can be slight delays during festive months, due to shortage of stock or overload of shipments for delivery. Would request your cooperation and understanding during such times.
6) Shipping Details should be correctly provided by the customer while placing the order. Any delay caused in delivery due to wrong shipping details will be the sole responsibility of the customer.
Please note: We do not have any services available in West Bengal territory.
GRIEVANCE CELL:
1) All emails related to grievances and concerns should be marked to care@misree.in.
2) All product and shipping related concerns will be addressed only within 24 hours of delivery.
3) In case of any defects in the products, kindly attach images of the same for our records.
DELIVERY TIMELINES:
Delivery for Delhi & NCR: within 48 hrs.
Please note: In consideration of COVID-19, additional 2 days may be added to the usual TAT.
QUESTION & ANSWER
1) Do you serve fresh products every day?
Yes, we offer only fresh, tasty, premium quality products. We take care of the purity and the shelf life of products.
2) What is the shelf-life period of sweets and namkeens bought at your store?
Various products have different shelf life and are mentioned on the product page. In addition, you may also contact us prior to ordering for the particular product.
3) What are the various payment options available online?
Debit Cards, Credit Cards (Visa/MasterCard/Diners), Net Banking.
4) Is there any extra charge for packing and postage?
Yes. It will be the actuals. Enquire us for overseas delivery.
5) How soon will we receive the orders?
We dispatch the placed orders as stipulated. It depends on the quantity and the distance too. We dispatch orders only after payment. However, please check the availability of the orders.
6) What if I search for a certain sweet and it is not found on the website?
Please call us for further clarifications. We would try and do the best for you.
7) How about the payment security on your website?
We assure that the payment gateway integrated on our website is compliant to Industry standards [PCI] and are verified by the security providers.
8) How to contact you regarding any queries?
E-mail us at - care@misree.com
Call us at +91 89297 90780
Business Hours: 10 AM - 6 PM
9) How do I get started with Misree online?
Ordering online is free and takes a few minutes. Fill the required information by signing up on our website. You may directly login with your e-mail id and password, browse and place orders. We have a guest check-in facility too.
10) How to edit the account information?
Visit "My Account" and edit your details.
11) How do I order online?
• Login into your account.
• Select the products you wish to purchase.
• Provide shipping address.
• Make payment.
• You will receive an acknowledgement and order tracking number.
12) Is registering on the website compulsory?
No, it's not mandatory. You may order through Facebook account or as a guest.
13) What to do if I forgot my password?
You can change the password by clicking the 'Forgot Password' option on the login screen.
14) How may I see my recent orders?
You can see your recent order by clicking 'My orders' on your account page.
15) How do I track my order?
• Log on to My Account.
• Go to the order section and see the last update of the order status with the consignment number mailed to you.
16) What to do when I find a product missing upon delivery?
This would be a very rare case, as we ensure multiple checking before dispatch. Please check if you have been charged for the missing product given in the invoice bill. If there is any mishap, please call us immediately.
17) Why was my banking account not charged?
Your payment may have been declined either due to network failure or insufficient balance in the account. Please contact us.
18) Do I have the provision to change my billing address?
Yes, anytime you may edit your profile by adding or removing the details as required. However, delivery addresses cannot be changed once the order has been dispatched.
19) Do your prices include GST?
The prices of all the products are inclusive of all taxes.
20) May I know about the return policy?
Since, we deal with perishable products, we follow a 'No return policy'. We are not responsible for any damages during shipping as well. Although we ensure you receive your sweets well packed.
21) Do you have any offers?
Please subscribe to our newsletter for latest updates.
If you have any other questions, please post your queries at care@misree.com. We would love to answer them.
REFUNDS, RETURNS & CANCELLATIONS POLICY FOR MISREE
At Misree, we take great pride in maintaining high standards of product preparation, service, and delivery. In case you have faced any issue with our product or would like to share your feedback, we would love to hear that on care@misree.in.
Our returns, refunds, and exchange policies are pre-defined and mentioned below for everyone’s reference:
Refunds:
Due to the nature of our products, unfortunately, we at Misree do not have any refund policy. However, in a special case, the discretion to provide a refund will lie with the brand. In case of a refund, we would initiate a store credit or coupon code for the refund amount.
Exchanges/Returns:
We at Misree follow a 48-hour exchange policy. Post 48 hours from delivery of the sweets, it would not be possible for us to take any return or exchange request.
To be eligible for a return, your item must be unused and in the same condition as delivered. It must be in the original packaging.
We would only be able to provide a replacement in case of any defect or damage to the product delivered. In such cases, please send us an email at care@misree.in with the reason for return/exchange and any image(s) to support the claim, and the team will surely get back to you with a suitable solution.
Cancellations:
Due to the nature of the products, once the order has been processed for dispatch, it would not be possible for us to accept any cancellations.
TERMS OF SERVICE
OVERVIEW
This website is operated by www.misree.in. Throughout the site, the terms “we”, “us” and “our” refer to www.misree.in. www.misree.in offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall www.misree.in, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at care@misree.in
Reward Points:
Terms and Conditions:
1) Users have to Login/Register to earn Reward points.
2) On Every purchase of Rs 20/- user will earn 1 Point. And 1 Point is equal to Rs 1/-
3) Reward Points validity: 60 days from the date of purchase
4) Reward points/amount will be transferred to user account as Reward Points and can only be consumed on https://www.misree.in/
5) Once the validity is over, the leftover Reward Points will be forfeited and will be non-refundable.
6) Earn: The Reward Points earned will be calculated on Cart subtotal value after deducting other applicable discounts/store credit/reward points. The Reward Points would not be calculated on other miscellaneous elements like Shipping charges, COD charges, Packaging Charges etc.
7) Spend: You can spend up to 100% Reward Points that were previously earned, on any new order.
Coupons:
Terms and Conditions:
1) Customer will need to Login to purchase the coupon
2) Amount will be transferred as store credit to the customer's account.
3) Coupon validity : 3 months from the date of purchase
4) Once the validity is over, the remaining amount will be forfeited and will be non-refundable
DISPUTES:
Any dispute or claim relating in any way to your use of any MISREE Products / Service, or to any products or services sold or distributed by MISREE or through www.misree.in will be subject to exclusive jurisdiction of court of Delhi.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
DISCLAIMER:
All product and shipping related concerns will be entertained within 48 hours of delivery only.
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.misree.in
PRIVACY POLICY
Misree understands the importance of protecting the privacy of it's customers. Our Privacy Policy has been updated to give you a better understanding of how we treat your data and also to call your attention to new features. Please review this Privacy Policy and manner in which the information shall be utilized.
The personal information so collected is used to market, study, analysis, process and improve the services offered by us and our subsidiaries/associates and also to contact you with updates to the web site or for other marketing and internal business analytical / review purposes.
For more information on this Privacy Policy, please read below.
What information does Misree capture about visitors to its web site?
The Misree web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to Misree), type of Internet browser, and visitor's IP address (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a visitor's email address.
Does Misree ask for personal information?
No, Misree do not mandatorily ask for your personal information. There are pages by which a user can contact Misree and buy products but sharing personal information is entirely on the discretion of the user and thus at sole risk of the user/customer.
We may encourage you to register your details with personal information for login account purposes only as Misree does not ask for or store any financial information of any party and sharing of personal information during registration process is to contact you for updates, new products range and offerings which is at choice of the customer.
However, by providing personal information to us when you create or update your account and profile, you are expressly and voluntarily accepting the terms and conditions of Misree user agreement and freely accepting and agreeing to our processing of your personal information in ways set out by this Privacy Policy or as amended from time to time.
How does Misree use the personal information?
The information collected through this site helps us identify the type of web site content our customers value most. We use this information to market and improve the web site and our services. We also use this information to send you emailers / notifications for various purposes including but not limited to information on new products, best sellers, order processing and to contact you by other means for marketing and other purposes. Our policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of Misree and its subsidiaries/associates (unless required by law).
How is information protection made at merchant’s website?
By availing of the goods and services from our website, you understand that there is some risk involved during transmitting to other vendor/bank websites for making necessary payment and all risk attached thereon to the transaction is understood and acknowledge by you. Further, since each third party vis-à-vis banks, vendor website, have their own privacy statements that can be viewed by clicking on the corresponding links within each of the respective website.
Online merchants, payment gateways and others who participate in our services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites and breach of any 'sensitive' information causing any loss, damage to you (direct or indirect) is solely at your risk and Misree shall not be party to such fraudulent practices of any third party vendor.
We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with any third parties.
How long the collected information is retained?
Misree keep your information for as long as your account is active or as needed. However, we may keep certain information even after you close your account if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
How do I contact Misree?
Our corporate postal address is: 19A , Shivji Marg , Moti Nagar, New Delhi 110026. We can be reached via email at care@misree.in or by telephone at numbers found on the Customer Support page. Our best endeavour shall be to support you and resolve all issues in best of manner.
Additional resources on information privacy:
Misree reserves the right to amend the Privacy Policy at any time with or without notice. Please check back frequently in the event of changes. Your use of Misree constitutes your agreement to this Privacy Policy.
SHIPPING & PAYMENT
GENERAL SHIPPING RULES:
1) All orders placed post 5:00 pm will be processed for dispatch within 24 hours and will be delivered as per given timelines
2) All orders which are placed/booked post 5:00 pm on Saturday will be automatically processed for dispatch in the evening of the next working day
3) We do not offer any courier services on Sundays or on any Government Holidays
4) Due to the nature of our products, we have restricted dispatch timelines
5) We try to dispatch and deliver our orders within the promised timelines, however, there can be slight delays during festive months, due to shortage of stock or overload of shipments for delivery. Would request your cooperation and understanding during such times
6) Shipping Details should be correctly provided by the customer while placing the order. Any delay caused in delivery due to wrong shipping details will be the sole responsibility of the customer
Please note: We do not have any services available in West Bengal territory.
GRIEVANCE CELL:
1) All emails related to grievances and concerns should be marked to care@misree.in
2) All product and shipping related concerns will be addressed only within 24 hours of delivery
3) In case of any defects in the products, kindly attach images of the same for our records
DELIVERY TIMELINES:
Delivery for Delhi & NCR: within 48 hrs
Delivery for all Metro cities: within 2-3 working days
Delivery for all Non-metro cities: within 5-7 working days
Please note: In consideration of COVID-19, additional 2 days may be added to the usual TAT
QUESTION & ANSWER
1) Do you serve fresh products every day?
Yes, we offer only fresh, tasty, premium quality products. We take care of the purity and the shelf life of products.
2) What is the shelf-life period of sweets and namkeens bought at your store?
Various products have different shelf life and are mentioned on the product page. In addition, you may also contact us prior to ordering for the particular product.
3) What are the various payment options available online?
Debit Cards, Credit Cards (Visa/MasterCard/Diners), Net Banking.
4) Is there any extra charge for packing and postage?
Yes. It will be the actuals. Enquire us for overseas delivery.
5) How soon will we receive the orders?
We dispatch the placed orders as stipulated. It depends on the quantity and the distance too. We dispatch orders only after payment. However, please check the availability of the orders.
6) What if I search for a certain sweet and it is not found on the website?
Please call us for further clarifications. We would try and do the best for you.
7) How about the payment security on your website?
We assure that the payment gateway integrated on our website is compliant to Industry standards [PCI] and are verified by the security providers.
8) How to contact you regarding any queries?
E-mail us at - care@misree.com
Call us at +91 89297 90780
Business Hours: 10 AM - 6 PM
9) How do I get started with Misree online?
Ordering online is free and takes a few minutes. Fill the required information by signing up on our website. You may directly login with your e-mail id and password, browse and place orders. We have a guest check-in facility too.
10) How to edit the account information?
Visit "My Account" and edit your details.
11) How do I order online?
• Login into your account.
• Select the products you wish to purchase.
• Provide shipping address.
• Make payment.
• You will receive an acknowledgement and order tracking number.
12) Is registering on the website compulsory?
No, it's not mandatory. You may order through Facebook account or as a guest.
13) What to do if I forgot my password?
You can change the password by clicking the 'Forgot Password' option on the login screen.
14) How may I see my recent orders?
You can see your recent order by clicking 'My orders' on your account page.
15) How do I track my order?
• Log on to My Account.
• Go to the order section and see the last update of the order status with the consignment number mailed to you.
16) What to do when I find a product missing upon delivery?
This would be a very rare case, as we ensure multiple checking before dispatch. Please check if you have been charged for the missing product given in the invoice bill. If there is any mishap, please call us immediately.
17) Why was my banking account not charged?
Your payment may have been declined either due to network failure or insufficient balance in the account. Please contact us.
18) Do I have the provision to change my billing address?
Yes, anytime you may edit your profile by adding or removing the details as required. However, delivery addresses cannot be changed once the order has been dispatched.
19) Do your prices include GST?
The prices of all the products are inclusive of all taxes.
20) May I know about the return policy?
Since, we deal with perishable products, we follow a 'No return policy'. We are not responsible for any damages during shipping as well. Although we ensure you receive your sweets well packed.
21) Do you have any offers?
Please subscribe to our newsletter for latest updates.
If you have any other questions, please post your queries at care@misree.com. We would love to answer them.
REFUNDS, RETURNS & CANCELLATIONS POLICY FOR MISREE
At Misree, we take great pride in maintaining high standards of product preparation, service, and delivery. In case you have faced any issue with our product or would like to share your feedback, we would love to hear that on care@misree.in
Our returns, refunds, and exchange policies are pre-defined and mentioned below for everyone’s reference:
Refunds:
Due to the nature of our products, unfortunately, we at Misree do not have any refund policy. However, in a special case, the discretion to provide a refund will lie with the brand. In case of a refund, we would initiate a store credit or coupon code for the refund amount.
Exchanges/Returns:
We at Misree follow a 48-hour exchange policy. Post 48 hours from delivery of the sweets, it would not be possible for us to take any return or exchange request.
To be eligible for a return, your item must be unused and in the same condition as delivered. It must be in the original packaging.
We would only be able to provide a replacement in case of any defect or damage to the product delivered. In such cases, please send us an email at care@misree.in with the reason for return/exchange and any image(s) to support the claim, and the team will surely get back to you with a suitable solution.
Cancellations:
Due to the nature of the products, once the order has been processed for dispatch, it would not be possible for us to accept any cancellations.
TERMS OF SERVICE
OVERVIEW
This website is operated by www.misree.in. Throughout the site, the terms “we”, “us” and “our” refer to www.misree.in. www.misree.in offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall www.misree.in, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at care@misree.in
Reward Points:
Terms and Conditions:
1) Users have to Login/Register to earn Reward points.
2) On Every purchase of Rs 20/- user will earn 1 Point. And 1 Point is equal to Rs 1/-
3) Reward Points validity: 60 days from the date of purchase
4) Reward points/amount will be transferred to user account as Reward Points and can only be consumed on https://www.misree.in/
5) Once the validity is over, the leftover Reward Points will be forfeited and will be non-refundable.
6) Earn: The Reward Points earned will be calculated on Cart subtotal value after deducting other applicable discounts/store credit/reward points. The Reward Points would not be calculated on other miscellaneous elements like Shipping charges, COD charges, Packaging Charges etc.
7) Spend: You can spend up to 100% Reward Points that were previously earned, on any new order.
Coupons:
Terms and Conditions:
1) Customer will need to Login to purchase the coupon
2) Amount will be transferred as store credit to the customer's account.
3) Coupon validity : 3 months from the date of purchase
4) Once the validity is over, the remaining amount will be forfeited and will be non-refundable
DISPUTES:
Any dispute or claim relating in any way to your use of any MISREE Products / Service, or to any products or services sold or distributed by MISREE or through www.misree.in will be subject to exclusive jurisdiction of court of Delhi.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
DISCLAIMER:
All product and shipping related concerns will be entertained within 48 hours of delivery only.
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.misree.in
PRIVACY POLICY
Misree understands the importance of protecting the privacy of it's customers. Our Privacy Policy has been updated to give you a better understanding of how we treat your data and also to call your attention to new features. Please review this Privacy Policy and manner in which the information shall be utilized.
The personal information so collected is used to market, study, analysis, process and improve the services offered by us and our subsidiaries/associates and also to contact you with updates to the web site or for other marketing and internal business analytical / review purposes.
For more information on this Privacy Policy, please read below.
What information does Misree capture about visitors to its web site?
The Misree web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to Misree), type of Internet browser, and visitor's IP address (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a visitor's email address.
Does Misree ask for personal information?
No, Misree do not mandatorily ask for your personal information. There are pages by which a user can contact Misree and buy products but sharing personal information is entirely on the discretion of the user and thus at sole risk of the user/customer.
We may encourage you to register your details with personal information for login account purposes only as Misree does not ask for or store any financial information of any party and sharing of personal information during registration process is to contact you for updates, new products range and offerings which is at choice of the customer.
However, by providing personal information to us when you create or update your account and profile, you are expressly and voluntarily accepting the terms and conditions of Misree user agreement and freely accepting and agreeing to our processing of your personal information in ways set out by this Privacy Policy or as amended from time to time.
How does Misree use the personal information?
The information collected through this site helps us identify the type of web site content our customers value most. We use this information to market and improve the web site and our services. We also use this information to send you emailers / notifications for various purposes including but not limited to information on new products, best sellers, order processing and to contact you by other means for marketing and other purposes. Our policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of Misree and its subsidiaries/associates (unless required by law).
How is information protection made at merchant’s website?
By availing of the goods and services from our website, you understand that there is some risk involved during transmitting to other vendor/bank websites for making necessary payment and all risk attached thereon to the transaction is understood and acknowledge by you. Further, since each third party vis-à-vis banks, vendor website, have their own privacy statements that can be viewed by clicking on the corresponding links within each of the respective website.
Online merchants, payment gateways and others who participate in our services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites and breach of any 'sensitive' information causing any loss, damage to you (direct or indirect) is solely at your risk and Misree shall not be party to such fraudulent practices of any third party vendor.
We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with any third parties.
How long the collected information is retained?
Misree keep your information for as long as your account is active or as needed. However, we may keep certain information even after you close your account if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
How do I contact Misree?
Our corporate postal address is: 19-A, Najafgarh road, Moti nagar, New Delhi-110015. We can be reached via email at care@misree.in or by telephone at numbers found on the Customer Support page. Our best endeavour shall be to support you and resolve all issues in best of manner.
Additional resources on information privacy:
Misree reserves the right to amend the Privacy Policy at any time with or without notice. Please check back frequently in the event of changes. Your use of Misree constitutes your agreement to this Privacy Policy.